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As Production Manager, you will be responsible for the overall management of call center operations. You will supervise production teams, guarantee operational performance and ensure customer satisfaction. Responsibilities: • Supervise and coordinate call center production teams (supervisors, agents, team leaders, etc.). • Ensure achievement of performance, quality and productivity objectives. • Optimize processes to improve efficiency and customer satisfaction. • Analyze performance indicators (KPI) and propose corrective actions if necessary. • Collaborate with HR teams for recruitment, training and employee performance management. • Manage...